We are excited to announce the latest enhancement to our CRM Kanban Board: Sorting by Status Change Date!

This new feature lets you arrange items on the Kanban board by the date of their last status update. It helps you identify which opportunities are progressing in the pipeline, making it easier to prioritise follow-ups and keep your sales processes flowing smoothly.

Key Benefits Include:

• Enhanced Visibility: Instantly see the most recent updates to your opportunities at a glance.
• Improved Tracking: Easily monitor the progress of each item, knowing exactly when any changes occurred.
• Optimised Workflow: Focus your efforts on opportunities that require immediate attention and plan your day more efficiently.

To start using this feature, simply select the 'Status Change Date' option in your Kanban board Sort Board settings. 

As part of our continuous improvements and enhancements, we have made an upgrade to the opportunity record financials tab. This tab will now in calculate and display the total figures for the living expenses and assets when your opportunity has more than one applicant/contact.

This will help you to better understand the client's financial position and removes the need for manual calculation.

Please find below the summary of the upgrade:

Opportunity > Financials > Living Expenses tab

The total amount of all the living expenses is now calculate according to the ownership allocations and the number of contacts on the opportunity:

Opportunity > Financials > Assets - Real Estate tab

The total amount is also available now on the real estate assets tab:

Opportunity > Financials > Assets - Other tab

Opportunity > Financials > Liabilities tab

Please note: The Total Values will be available to view only when you have more than one contact/applicant on the opportunity. Otherwise, the total value is the single value displayed with no breakdown. 

We’d like to acknowledge the recent Mercury Nexus service disruptions.

We have identified the issue and our team is working on resolving the underlying cause as their highest priority. We are committed to providing you with the high-quality service you expect from us, and are taking every necessary step to strengthen the stability of the platform.

We understand the inconvenience this may have caused you and sincerely apologise for any disruptions to your operations.

During this time, we appreciate your patience and understanding. If you have any urgent concerns or require assistance, please do not hesitate to reach out to our Helpdesk team via the Helpdesk chat or  helpdesk@connective.com.au . We will keep you updated on the progress of the resolution

We have updated various fields and labels in Mercury Nexus to ensure you have a consistent experience. Instead of individually referring to roles as Agent, Advisor, Loan Writer, and Associate, we will now universally use the term "Broker." 

This update won't change how you use the platform, but it is part of a broader initiative to simplify navigation, and help with consistent understanding throughout Mercury Nexus:

• Simplified tables and fields -  It's now easier for you to find the information you need. For example, all table headings that reference a role, will now have 'Broker' in the heading across all tables.
• Better understanding of roles - This update ensures that you have a clear and consistent understanding of the roles within the platform.

Where you can expect to see these changes:

• Table columns and filters 
• Reports heading and filters
• Email fields
• Inside opportunity details sections

We've received fantastic feedback on the performance of the new Compliance Workflow. Starting from Wednesday 1st May, the new Compliance Workflow will replace the Compliance Centre in Mercury Nexus.

The new Compliance Workflow streamlines compliance tasks by guiding you through crucial steps, prompting you to include necessary notes and attachments while maintaining flexibility to accommodate your existing processes.

Features you’ll love:

• Built-in prompts so you never miss a crucial step
• Progress tracker that updates as you conquer each compliance stage
• Option to complete notes and questionnaires whilst completing your compliance commentary

Get started today!

To get started, enable the new Compliance Workflow in your Mercury account through Mercury Insider. Detailed instructions can be found here.

Helpful resources

Useful instructions, a short demo video, and FAQ’s can be found via the Connective wiki.

View resources

You will still have access all of your compliance notes. If an opportunity has notes in the old Compliance Centre, you'll see the old Compliance tab AND the new BID & NCCP tab. However, if there are no compliance notes in the Compliance Centre, you'll only see the new BID & NCCP tab.

If you have any questions, or would like help getting started, reach out to your Compliance Support Manager or the Helpdesk team and they will be happy to help you.

It's now even easier to find and manage your tasks. We've added a new filter field so you can search for tasks by task owner. 

We are excited to share with you a significant enhancement to your Nexus application experience! Our team has redesigned the navigation bar to embody a modern, sleek, and flat design, prioritizing ease of use and accessibility. This update is a direct result of extensive customer-centered research and is designed to streamline your workflow, offering more space and simplified controls. As part of our commitment to continually improve the CRM user experience, this navigation bar revamp marks the beginning of a series of enhancements we're rolling out to make your Nexus experience better than ever.

What's New in Your Navigation Bar:

• Application Selector at the Top-Left: Quickly and easily switch between Nexus applications with our new application selector. Located at the top-left corner, this feature is designed for effortless navigation, enabling you to access the full suite of Nexus tools without any hassle.
  
  
  
  
  
• Module Tools Selector: Say goodbye to the old grey vertical menu and hello to the new module tools selector. This feature is a game-changer, allowing productive brokers like you to navigate seamlessly through different sections within a module. Whether you're in the CRM module looking to switch between Kanban, Opportunities, People, or Tasks, navigating through these sections has never been smoother. The existing left tools bar will be removed from the application once we analyzed that everyone is familiar with the new Tools selector.
  
  
  
  
  
• Profile and Settings Menu: Our enhanced settings menu is your hub for personalization and access to necessary tools. From updating your profile and adjusting settings to accessing the Idea portal and Wikis, everything you need is conveniently located in one place, designed to support and streamline your day-to-day operations. Just click on your name on the top-right corner of the page and you'll have the links available to you.
  
  
  

This navigation bar enhancement is just the beginning. We are dedicated to bringing you more user-experience improvements in the near future, all aimed at making your Nexus experience as productive and enjoyable as possible. We believe these changes will significantly enhance your interaction with our platform.

We've integrated AI technology into the Mercury HelpDesk to streamline your queries and provide faster responses. But to truly maximise the benefits of this upgrade, it's essential to ask the right questions. Here's how you can get the most out of Mercury HelpDesk:

• Provide Context: Instead of broad terms like 'logo' or 'new admin,' try to add some context to your query. For instance, ask "How do I add my logo?" or "How do I add a new admin user?" This additional detail helps our AI system better understand your needs and deliver tailored solutions.
• Be Specific: The more specific your question, the better our AI can assist you. Rather than asking broad inquiries, narrow down your focus. For example, if you're experiencing a specific issue with a feature or functionality, describe it in detail. This specificity enables our HelpDesk to pinpoint the exact information you require.
• Use Natural Language: Our AI is designed to comprehend natural language, so feel free to phrase your questions conversationally. Avoid using overly technical jargon or complex terminology. Instead, articulate your queries in a clear and straightforward manner, just as you would when speaking to a human support representative.

By following these simple tips, you can enjoy faster, more efficient support whenever you need it. Remember, our team is always here to assist you, so don't hesitate to reach out if you require further assistance.

If the AI answer does not resolve the query, use the response button ‘Wait for the team’ to be directed through to the HelpDesk team.

Great news, you choose where lender email communications are sent.

Instead of using your primary email, if you have a designated email, such as a shared admin inbox, that you would prefer to receive updates from ApplyOnline and application progress from lenders, you can now direct these communications to your chosen email address.

How to update your lender comms email:

1. Navigate to the Admin App
2. Click on Details from the left hand menu
3. Under your current email address, a new field for "Lender Comms" has been introduced.
4. Enter the email address where you wish to receive lender communications.
   
   
   

If you don’t assign an email to the Lender Comms field, these emails will continue to go to your primary email.

Manage your communications in a way that best serves your needs. Stay connected and stay in control with this latest update.