We've integrated AI technology into the Mercury HelpDesk to streamline your queries and provide faster responses. But to truly maximise the benefits of this upgrade, it's essential to ask the right questions. Here's how you can get the most out of Mercury HelpDesk:

• Provide Context: Instead of broad terms like 'logo' or 'new admin,' try to add some context to your query. For instance, ask "How do I add my logo?" or "How do I add a new admin user?" This additional detail helps our AI system better understand your needs and deliver tailored solutions.
• Be Specific: The more specific your question, the better our AI can assist you. Rather than asking broad inquiries, narrow down your focus. For example, if you're experiencing a specific issue with a feature or functionality, describe it in detail. This specificity enables our HelpDesk to pinpoint the exact information you require.
• Use Natural Language: Our AI is designed to comprehend natural language, so feel free to phrase your questions conversationally. Avoid using overly technical jargon or complex terminology. Instead, articulate your queries in a clear and straightforward manner, just as you would when speaking to a human support representative.

By following these simple tips, you can enjoy faster, more efficient support whenever you need it. Remember, our team is always here to assist you, so don't hesitate to reach out if you require further assistance.

If the AI answer does not resolve the query, use the response button ‘Wait for the team’ to be directed through to the HelpDesk team.