The Connective Affinity slide-out has been updated to display application and status details.  

After you complete the 'Send Verification' step of the Connective Affinity process, the slide-out will display details about the application. Under each of the traffic light steps you will see: 

• The applicant’s personal details.
• A summary of the loan requested.
• The property address.
• The applicant’s financials details.

In the top right-hand corner, you will also see the application status. After the verification has been sent to the client the status of the application will be displayed here, so you can always stay up to date.

Mercury Nexus is built with powerful search filters that allow you to locate data with ease. In exciting news, we've now expanded that functionality by adding more options to the filters available on Opportunities and People records. 

What's changed? 

- Dropdown filters that were previously single select, such as Relationship Manager, Lead Source and Category, are now a multi-select. This means you can use multiple values with the one search.

- You can now use 'is empty' as a search field for email and mobile, allowing you to quickly identify gaps you need to fill in your database.

- You can use 'Category - Not in' as a search field for People records.

Click to learn more about Using the CRM Search Filters.

When an applicant is disabled from a Client Centre request, the information that's stored on their Person record (personal details, address and employment details) is hidden from view of the enabled applicants. 

It's important to note that the Opportunity information is not. 

This means that financials details such as Living Expenses, Other Incomes, Assets and Liabilities are visible to all applicants on the Opportunity. 

This is because these details are shared for the application.

How is this changing? 

The next release of the Client Centre will allow you to nominate whether all applicants on the opportunity can see the financial data or whether only applicants on the Client Centre request can see it. 

This next enhancement will allow you to use the Client Centre in even more scenarios. We'll update Nexus News when it's live!

Visit the wiki for more information. 

We've updated the calculations in the borrowing capacity calculator for Bankwest, NAB and Westpac. To support these improvements we've made some changes to how the borrowing capacity results are displayed.

We've split the comments out in to separate columns so that they're easier to read. And we've also added some additional columns that apply to the calculations performed by Connective.

Product Rate, Buffer Rate and Assessment Rate

For Connective performed lender calculations (Bankwest, NAB and Westpac) you will notice the Product Rate and Buffer Rate columns in your results.

• Product Rate = product base rate
• Buffer Rate = is applied when calculating serviceability as determined by ASIC

For these three lenders Connective uses the actual Product Rate + 3% (buffer) to determine the Assessment Rate which returns an accurate within $ result when compared to the lender calculators themselves.

Monthly Surplus

We've also added the monthly surplus column for Connective performed calculations:

• Monthly surplus = amount remaining after loan and expenses have been paid. (This column is hidden by default, but it can be added to the display by enabling in the column preferences)

Living Expenses vs. Total Expenses

For all lenders you will notice changes to the Living Expense column and the addition of the Total Expenses column.

Living Expenses =

• for calculations performed by Connective this column will list HEM for each lender
• for calculations performed by NextGen this column will show the NextGen returned expense value - this is no different to what is currently being displayed

Total Expenses =

• for calculations performed by Connective this column will total the basic living expenses compared against HEM and taking the higher of the two + additional living expenses + existing loan repayments
• for calculations performed by NextGen this column will total the NextGen returned expense value + additional living expenses + existing loan amount

DTI (Debt to Income ratio)

For Connective performed lender calculations you will notice the Borrower(s) DTI column. 

• Borrower(s) DTI = will list DTI % for lender calculations performed by us

We've got more coming in this space, check out the Connective wiki.

Learn more about these changes on the Connective wiki

We're pleased to announce that the new Client Centre Set Up tab is now live in Mercury Nexus. 

You can now configure the Client Centre the way you want to, that supports your business processes.

Instead of navigating across multiple tabs, you can now manage requests for documents, questionnaires and edit the personal information you require directly from the Client Centre Set Up tab. 

Customise your clients experience by simply enabling and disabling the sections you need your client to complete and upload any additional documents and questionnaires. Then hit refresh and preview your changes in real-time from the same place. 

We understand not all applicants are spouses and often you need to keep requests separate. So, we’ve made it easier for you to create and send multiple Client Centre requests. For example, you can work on applicant and guarantor requests with confidence, knowing the information will remain sperate.

We’ve updated the Wiki for you! This Client Centre article is a good place to start.

We’ve got great news - you can now bulk assign in Mercury Nexus. More importantly we’ve expanded the functionality previously available in Mercury 5, to help save you time, so you can focus on growing your business.

Previously you could bulk assign:

People 

• Relationship Manager
• Categories
• Contact
• Digital Marketing Hub

Opportunities

• Tasks

As well as the above, we’ve now added the ability to bulk assign Opportunity Statuses, meaning you can update multiple opportunities in the one go.

Remember, you can only use Mercury 5 until 31 January 2022. After this, it will no longer be available. If you need help moving over to Mercury Nexus, reach out to your Broker Support Manager.

We understand at times you may wish to use your data outside of our platform. That's why we've made it easy for you to export it.

How to export data from a table in Mercury:

1. Run a search.
2. Right click anywhere in the search results.
3. Select the Export option.
4. An Excel file will be downloaded by your web browser. Open or Save the file.

If you're exporting data from People or Opportunities you will only get the first 100 records (the first page). We suggest you use the Export to Excel button instead as it has been designed specifically for exporting data from these sections. If you're exporting data from anywhere in the commissions app you will get all pages using the right-click export to Excel function.

How to export People and Opportunity data using the Export to Excel feature:

1. Run a search.
2. Navigate to the Export to Excel button in the top menu.
3. Choose All to download the complete search or Selected to download the highlighted section.
4. An Excel file will be downloaded by your web browser. Open or Save the file.

Visit the wiki to learn more: https://support.connective.com.au/hc/en-us/articles/360052114293

Our schedule maintenance has been successfully completed.

The Client Centre is back online and available for use. If you encounter any issues please let us know via the Mercury Helpdesk.

Regards,

The Mercury Nexus Team

We've released a fix that resolved an issue impacting access Borrowing Capacity Calculators.

We thank you for your patience as our team worked with NextGen to rectify the problem. If you have any further issues please let us know via the Mercury Helpdesk or through your BSM. 

Regards, 

The Mercury Nexus Team