Update - Note Migration Complete
The migration of notes from 2016 to current day is complete. Thank you for your patience.
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The migration of notes from 2016 to current day is complete. Thank you for your patience.
Migration of notes prior to 2016 is still in-progress and will continue throughout the week.
Next update Wednesday or when migration is complete.
We have migrated notes from 2019-2017.
Notes from 2016-2015 will be migrated over the remainder of the week.
Next update Saturday morning.
As part of our commitment to continually improving Mercury Nexus, we will be undertaking planned maintenance on Friday 17 March.
From 11:59pm (AEDT) Friday to 11:59pm (AEDT) Saturday, Notes will be temporarily unavailable as we migrate servers.
We will be processing Notes by year. Notes will be completed by the timelines shown below:
Please note: once the migration begins, notes will begin appearing within a few minutes in the new system. You won't have to wait until the scheduled completion time for all notes to be available.
Any new notes created after 11:59pm (AEDT) will be available instantly.
We apologise for any inconvenience this causes. If you have any questions or would like further information, please reach out to your Broker Support Manager or the Mercury HelpDesk.
As part of our exciting Mercury Insider Program, you can now try out the all-new Client Centre before we officially launch it. Learn about Mercury Insider Program here.
The upgraded Client Centre has a completely new look and feel, and delivers the best user experience in the market. Straightforward, intuitive, and easy to use – you won’t find any industry jargon here!
Key features include:
How does Mercury Insider work?
Mercury Insider allows you to switch on new features, such as the Client Centre, whenever suits you and your business! You will also have the ability to switch between the new and old Client Centre on an opportunity-by-opportunity basis. Learn more here.
Do I need to learn how to use the new Client Centre?
No, you can continue to set up the Client Centre in Mercury Nexus the same way, just your clients' user experience has changed. We recommend watching this short user experience video, so you know what your client will receive.
If you have any questions, please reach out to your Broker Support Manager or the Mercury Helpdesk.
What’s changed?
There’s a new intuitive chat function. You can type in your question, and related help articles will appear. If you still have questions, you can easily start a chat with the HelpDesk team who will work with you to find a solution.
How does the chat function work?
Can't find what you're looking for? Start a chat with the HelpDesk team. We will get back to you.
Can I still access the Connective Wiki?
Yes! You’ll notice it looks a bit different, but you can still click on the Wiki article on the Mercury dashboard to navigate through all the articles and search for particular topics.
If your clients’ fixed rate is expiring, reaching out to them at the right time can make a big difference to your business. It’s a great way to show your clients you care about their circumstances and bring your business front of mind.
We've created two new dashboards in the Analytics App to help you manage fixed rate expiries (principal owner access required).
Upcoming Fixed Rate Loans for review
This dashboard gives you an instant snapshot of how many clients have a fixed rate which will expire in the next 12 months.
The dashboard will show you:
You can click on each graph to filter by month or lender or use the parameters at the top of the dashboard to filter by date range, loan writer, lender, status and rate type.
Fixed Rate Product – no expiry
If you have Opportunity records without their fixed rate expiry date recorded; this dashboard will allow you to quickly identify and add the expiry date, without having to manually go through each record.
You can learn more about the Fixed Rate Expiry reports here on the Connective Wiki.
Why is it important to have a fixed rate expiry date on an Opportunity record?
Aside from being best practice, this gives you the opportunity to contact your client before their fixed rate expires, and before they start looking at other options.
In Mercury Nexus, you can also set up tasks to automatically trigger when your clients fixed rate is expiring.
Promote your access to QuickAF with nine new email templates in Mercury Nexus. Each template has suggested copy, subject lines and three types of images to suit your business.
You can view all nine templates and the template names here.
How do I access the templates?
Need some help getting started? Head over to the Connective Wiki for step by step instructions.
When you make personnel changes or add a new process to your business, going through individual client record to update them can be time consuming. Mercury Nexus saves you the hassle, with a bulk assign feature that allows you to update multiple records in seconds.
How do I bulk assign tasks?
You can use the Bulk Assign feature to assign tasks to multiple Opportunities in the one go. To do this:
You can learn more about creating tasks here via the Connective Wiki.
Microsoft has advised that services have been restored and access to their programs is now available.
As such, all impacted services in Mercury Nexus are now available once again.