Your trail book is one of your most valuable business assets. Keeping track of it usually means reconciling statements from multiple lenders by hand, and even then it’s hard to say whether your book is growing or shrinking, let alone why.

What’s changed

Following a pilot with brokers earlier this year, BookIQ is now available to all principals in Mercury Nexus. It turns your trail statements into a structured view of your book:

• Book health at a glance: active loans and balance, monthly trail, runoff rate, and whether you’re writing enough new business to replace what’s leaving.
• Runoff and lender insights: see where balance is leaving (discharges, repayments or prepayments), which lenders you rely on most, and your clawback exposure.
• Forward view: projected book balance and trail income at 3, 6 and 12 months.
• Book valuation: an estimated value of your trail book, with an adjustable multiple to model different scenarios.

You can also review your month-by-month trail history and your full client book in one place.

Why it matters

You can answer “is my book growing?” without a spreadsheet, spot rising runoff early and see which lenders it’s coming from, and plan new business against a forward view of your income. The valuation gives you a starting point for business planning, sale or succession conversations. All figures are estimates based on your commission data.

Where to find it

Open Commissions and select BookIQ. Your Connective commission data loads automatically, and you can upload RCTIs from other aggregators in the Upload RCTI tab. BookIQ is available to principals only. 

Note: You may need to log out and back into Mercury Nexus to see BookIQ for the first time.

Read the full guide: https://wiki.connective.com.au/en/articles/76229-getting-started-with-bookiq

Not a principal? We’re exploring a view of BookIQ for individual brokers, if you are interested please share your ideas on what a BookIQ view would look like for you via the our Whats New page.

Until now, email integration in Mercury Nexus only worked with Office 365. If your business runs on Gmail or Google Workspace, emails you sent from Mercury Nexus didn’t come from your own address or show up in your Sent folder, and you had to forward client emails in by hand to keep the file complete.

What’s changed

You can now link your Gmail account to Mercury Nexus and choose what it’s used for:

• Send from your own address: emails you send from Mercury Nexus go from your Gmail address and appear in your Gmail Sent folder.
• Import into the file: browse and search your Gmail inside Mercury Nexus. You can import emails and their attachments to an opportunity or person record, either from Your Gmail or from inside an opportunity. Each imported email becomes a note, and DocIQ classifies the attachments. Importing is manual, so nothing is pulled in automatically.
• Let your PA send as you: give colleagues access to send emails through your linked Gmail.
• Know when the link breaks: if Google access stops working, Mercury Nexus tells you, and you can re-link in a couple of clicks.

Why it matters

Clients get emails from the address they already know, and your Sent folder keeps a full record. The client file holds the emails that matter without any forwarding. Google users now get the same email workflow Office 365 users already have.

What you need to do

Nothing is switched on automatically. Each broker links their own account.

1. Go to: Admin > Integration > Gmail and select Link Gmail Account.
2. Under Features, tick send, import or both.
3. To send, you’ll need an email profile that uses your Gmail address. You can set one up under My Details > Email Profiles.

If you use Google Workspace, your Workspace administrator must allow third-party apps to access your account.

Read the full guide: https://wiki.connective.com.au/en/articles/87895-gmail-integration

Writing Best Interests Duty commentary that explains why a recommendation suits this particular client takes time, even when everything you need is already on the file. Draft with AI, previously available through the Insider Program pilot, is now available to all brokers in Mercury Nexus.

What’s changed

• Drafts written from the file: each BID comment is drafted from the opportunity’s details, notes, questionnaire answers and product comparison, fresh for that client. It is not a template, and wording is not reused from file to file.
• Checks before drafting: anything that would make your comments wrong or incomplete is flagged first, such as a missing reason for not recommending the cheapest option.
• Contradictions shown: if the file says two different things about the client, you’ll see both and where each came from, so you can fix the opportunity first.
• Gaps marked, not guessed: where the file doesn’t hold enough information, the draft needs you to complete.

You stay responsible for your BID notes

Draft with AI gives you a starting point, not a finished BID commentary. You review every response, edit anything that isn’t accurate or doesn’t sound like you, and approve each section as your own. Nothing is saved to the opportunity until you approve each answer and finalise.

Why it matters

You start from a draft that is specific to the client rather than a blank page or a reused template, and the checks catch gaps and contradictions before they reach your BID notes.

What you need to do

No setup needed. Draft with AI is available on every opportunity.

Go to: Opportunity > BID > Draft with AI

Read the full guide: https://wiki.connective.com.au/en/articles/87793-draft-bid-notes-with-ai