We are excited to announce a key update in the way communications are managed within Nexus. The previously named Lender Comms Email has now been renamed to Communications Email. This update simplifies and enhances your ability to manage communications related to tasks, notifications, support tickets, and project updates, ensuring a more streamlined experience.

What’s new?

• Communications Email will now handle all Nexus-related communications, including:
  • Support notifications
  • Helpdesk emails (including ticket updates and acknowledgments)
  • Task delegate reminder and re-assigned emails
  • Back-channel emails from ApplyOnline (AOL)
  • Survey emails.

This change ensures that all relevant emails are sent to a designated communications email, allowing you to easily manage and prioritise important messages. 

What happens if I haven’t set up a communications email?

If the communications email is not set in your profile, emails will continue to be sent to your primary email address. 

How do I update my communications email?

1. Log in to Nexus.
2. Navigate to your Admin Profile.
3. Look for the newly updated Communications Email field.
4. Enter the preferred email address for receiving all Nexus communications.

This change is designed to reduce confusion and ensure that all communications are sent to the correct email address, especially for brokers who rely on a separate email for administrative purposes. We have listened to your feedback and made improvements to ensure that the right information is always delivered to the right place.

If you have any questions about this update or need assistance in setting up your Communications Email, please reach out to our support team.

Best regards,  

The Nexus Product Team