Requests that seem simple to us, can be overwhelming for your clients. To help your clients better understand the information they need to provide in the Client Centre, we've created a FAQ library.

Not having to constantly field questions such as "Why do I need to add three years of address history?" or "What should I include in my transport expenses?" will also save you time.

Clients can easily access the FAQ library by clicking the question mark in the bottom-right corner of their Client Centre. They will find information explaining the question. They can also search by section or use the search functionality to learn more.

Please note, this feature is managed by Connective and isn’t able to be switched off. If you have any questions, please contact the Mercury HelpDesk team.