From 5 October 2021, the design and distribution obligations (DDO) came into effect.

ACL holders and Connective credit representatives will need to notify Connective if they receive a customer complaint relating to a lender’s product.

Notify Connective of a product complaint here -  https://learnmore.connective.com.au/lender-product-complaints/

Learn more about DDO here - https://support.connective.com.au/hc/en-us/articles/4406171013401-Design-and-Distribution-Obligations