Stay up to date with the latest updates and improvements across Mercury Nexus!
Based on member feedback, DocIQ can now be configured in the Admin App so administrators can set document naming conventions once and automatically apply them across all users in the organisation.
This means you can keep document naming consistent across your team, while reducing the time spent managing settings user by user.
Want to set it up?
From faster document requests to improved document review and more control over client communications, these Client Portal updates will help you spend less time on admin and more time supporting your clients.
1. Doc Request Template Configuration
For fewer back-and-forths and faster document collection across every deal, standardise document requests with pre-set classifications, quantities, and requirements - so every request goes out complete and ready to action.
2. Document Viewer Enhancements
For faster document reviews without switching tools, zoom, expand, and view documents full screen -across PDFs and images - so you can quickly check details in one place.
3. Contact Validation on Requests
For fewer failed requests and less time chasing clients, validate contact details upfront with prompts for missing information - so requests only go out when everything is complete.
4. Smarter Date Capture for Address and Employment
For more accurate data without slowing down clients, capture full dates where it matters while keeping historical entries simple - balancing precision with ease.
5. Invitation Email Improvements
For more polished and consistent client communication, customise invite emails with your branding while preserving formatting - so what you create is exactly what your client sees.
6. Split and Cross-Collateralised Loan Support
For confidently managing complex loan structures, clearly map relationships between loans and properties - so even split and cross-collateralised deals are easy to understand and manage.
To get started visit the Client Portal, check out the Wiki for a step-by-step guide.
Connective is proud to have won Innovator of the Year - CRM Platform at the 2026 Broker Innovation Awards. The prestigious award recognises Mercury Nexus for reducing administrative burdens, enabling our members to strengthen client relationships and grow their businesses.
We've made several updates to DocIQ based on member feedback, helping you manage documents more efficiently in Mercury Nexus with ease daily.
What's changed?
These updates are another step towards bringing DocIQ to the Client Portal, making it even easier to keep client information organised and up to date.
We’re excited to announce that Mercury Nexus now has an enhanced integration with CitoPlus, a platform used to build, manage and submit commercial deals.
This integration automatically syncs commercial deals into the Mercury Nexus CRM, giving you better visibility and keeping your records all in one place.
Any deal creations, changes, and status management should continue to be done in CitoPlus. Think of Mercury Nexus as your view of the deal, with CitoPlus staying as the place you manage it.
Opt-out available
If you’d prefer not to have this integration, you can opt out at any time by contacting the CitoPlus support team at support@citoplus.com.au.
Google Meet users can now automatically turn meeting transcripts into follow-up actions, helping reduce admin and keep client conversations moving.
By importing your meeting transcripts into Mercury Nexus, you can automatically generate tasks, custom actions and a ready to send summary email.
You can now manage documents directly in the new Client Portal, making it faster and easier to review submissions, flag incorrect documents, provide feedback and help clients upload the right information.
How does it work?
Flag incorrect documents with clear reasons, guide clients on what to fix next, and streamline document collection from submission through to approval.
Want to move applications faster and spend less time on admin?
We’ve developed DocIQ to help you process applications more efficiently by automating document handling in Mercury Nexus.
DocIQ automatically classifies and names client documents as you upload them. As part of this update, we’re also expanding the preview of our new Data Extraction functionality, which extracts key information from identity documents and saves it directly to your client record in Mercury Nexus.
Applicable to anyone using CitoPlus.
From Tuesday 9 June, all new CitoPlus deals will automatically sync into Mercury Nexus, bringing commercial activity into one place and reducing manual data entry.
What does this mean for you?
Important
Any deal creations, changes, and status management should continue to be done in CitoPlus. Think of Mercury Nexus as your view of the deal, with CitoPlus staying as the place you manage it.
Opt-out anytime
If this integration doesn’t fit in with your current workflow, you can opt out at any time. Just reach out to the CitoPlus support team at support@citoplus.com.au
Want faster client responses and fewer follow-up calls?
We’ve expanded SMS messaging across Mercury Nexus, making it easier to contact clients directly from the CRM and keep deals moving. You can now create SMS templates in the Admin App, send SMS messages from contacts and opportunities, and send Client Portal invites via SMS.
What does this mean for you?
